Support

Effective Date: May 21, 2026

Last Updated: May 21, 2026

Need help with Creative Scale? You are in the right place. This page covers how to reach our support team, how to manage connected integrations, and answers to the most common questions we get from brands and creators.

If you cannot find what you need below, email contact@creativescale.co and we will get back to you within one business day.

1. Contacting Support

The fastest way to reach us is by email.

Email: contact@creativescale.co
Response time: within one business day, Monday through Friday (US Eastern Time)
For urgent issues affecting active campaigns, please include the word URGENT in your subject line

When reaching out, please include your account email, the brand or creator name, and a clear description of what you are trying to do. Screenshots help us resolve issues faster.

2. Amazon Seller Integration Help

Creative Scale integrates with Amazon Seller Central through the Selling Partner API (SP-API) to import your product catalog and pricing data. This lets creators promote your products with accurate, up-to-date information.

2.1 Connecting your Amazon Seller account

To connect Amazon Seller Central:

Log in to Creative Scale and go to Settings
Find the Amazon Seller card under Integrations
Click Connect and approve the requested permissions in the Amazon consent screen
You will be redirected back to Creative Scale once the connection is complete

Prerequisites: you must have an active Amazon Seller Central account in the US marketplace (amazon.com) with at least one active product listing.

2.2 What permissions are requested

Creative Scale requests only the minimum SP-API roles needed:

Product Listing: read your product catalog (ASINs, titles, images, attributes)
Pricing: read current list and offer prices

Creative Scale does not modify your listings, change pricing, manage inventory, or access customer or order data through this integration.

2.3 Disconnecting Amazon

To disconnect Amazon Seller Central at any time:

Go to Settings in Creative Scale
Find the Amazon Seller card under Integrations
Click Disconnect

When you disconnect, Creative Scale revokes the OAuth refresh token via the Login with Amazon revoke endpoint and deletes all stored Amazon catalog data within 30 days.

3. Other Integrations

Creative Scale also integrates with several other platforms to support creator campaigns end to end.

Meta (Instagram and Facebook): for content publishing and ads performance
TikTok: for creator authentication and content metrics
Shopify: for brands selling on Shopify in addition to or instead of Amazon
Stripe: for brand payments and creator payouts

Each integration can be connected and disconnected independently from Settings. Disconnecting any integration revokes the relevant tokens and deletes the associated data within 30 days.

4. Data Deletion Requests

If you want to delete your Creative Scale account or any data associated with a specific integration, contact us at contact@creativescale.co with the subject line Data Deletion Request.

We honor deletion requests within 30 days as described in our Privacy Policy. Account deletion is permanent and cannot be reversed.

For platform-specific deletion (for example, deleting only your Amazon connection data while keeping the rest of your account), you can disconnect the integration directly from Settings as described above, or include details in your email request.

5. Common Issues

5.1 I cannot connect my Amazon Seller account

The most common cause is being logged into the wrong Amazon account in your browser. The OAuth consent flow uses whichever Amazon account is signed in.

Open amazon.com in a new tab and confirm which account is signed in (top right corner)
If it is not your Seller Central account, sign out and sign back in with the correct one
Then try Connect again from Creative Scale Settings

If you do not have an Amazon Seller Central account yet, you will need to create one at sellercentral.amazon.com before connecting.

5.2 My products are not showing up after connecting

Catalog sync runs shortly after you connect, but very large catalogs may take a few minutes to fully populate. If products are still missing after 15 minutes, please contact us and include your Amazon Seller ID and a sample ASIN that should appear.

5.3 Pricing in Creative Scale does not match Amazon

Pricing is refreshed on a regular schedule. If you have just changed prices on Amazon, allow up to a few hours for the change to reflect in Creative Scale. If pricing is still stale after that, contact us.

6. Additional Help

For account, billing, or campaign questions not covered above, email contact@creativescale.co. We aim to respond within one business day.

For details on how we handle your data, see our Privacy Policy. For terms governing your use of Creative Scale, see our Terms of Service.